Thank you for shopping with us. We strive to ensure customer satisfaction with our aluminum, silver, and copper sheets. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns and Exchanges
1.1. Eligibility for Returns:
- Items must be returned within 7 days of receiving the order.
- The product must be unused, undamaged, and in its original packaging.
- Custom-cut sheets and bulk orders are non-returnable unless defective or damaged during transit.
1.2. How to Initiate a Return:
- Contact our customer support at **info@vc.com or 1234567891 **within 7 days of delivery.
- Provide your order number, reason for return, and supporting images (if applicable).
- Once approved, you will receive return shipping instructions.
1.3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service to ensure safe delivery.
2. Refund Process
2.1. Eligibility for Refunds:
- Refunds are issued once we receive and inspect the returned item.
- If the return is approved, refunds will be processed to the original payment method within 7-10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
2.2. Partial Refunds:
- A partial refund may be granted if the returned product is not in its original condition or is missing components.
3. Cancellations
3.1. Order Cancellation by Customer:
- Orders can be canceled within 24 hours of placement for a full refund.
- Once the order is processed or shipped, it cannot be canceled.
3.2. Order Cancellation by Us:
- We reserve the right to cancel orders due to stock unavailability, payment issues, or suspected fraudulent activity.
- Customers will receive a full refund in case of cancellation from our side.
4. Damaged or Defective Products
4.1. Reporting a Defect:
- If you receive a damaged or defective product, contact us within 48 hours of delivery.
- Provide clear images and order details for verification.
4.2. Replacement or Refund:
- If the defect is verified, we will either replace the item or issue a full refund, including shipping costs.
5. Non-Refundable Items
5.1. The following items are non-refundable and non-returnable:
- Custom-sized sheets or personalized orders.
- Bulk orders (unless defective or damaged).
- Items not in their original condition or returned beyond the return window.
6. Contact Information
For any refund or return-related queries, please contact us at:
- Email: info@vc.com
- Phone: 1234567891